In 2009, Richard Smith or Rick Smith for short was chosen to become the chairman, president, and CEO of Securus Technologies. Even when he was just starting his leadership role in Securus Technologies, Rick Smith was already faced with some daunting challenges, like Global Tel Link, one of Securus Technologies’ competitors. Rick Smith found out the solution to gain the upper hand in this competition is to take advantage of Securus Technologies-owned call centers that provide prompt, professional, and polite responses to customer concerns, which Global Tel Link doesn’t possess. The reputation of Securus Tech comes from its history.
More than 2,600 prisons across the US and Canada have contracts with Securus, and Rick Smith makes sure that each one of them gets their money’s worth by providing them with the technologies and system that they need in a timely manner according to the contract. Most of the customers of Securus are happy with their services, and it is proven by the many positive online reviews Securus gets.
Securus has become known for its Wireless Containment Solution which prevented contraband phones from connecting to wifi or mobile networks. Securus has also made a name for itself for providing systems to prisons that are able to catch criminal activity within the prison, and gather intel for other illegal doings. Read more articles at securustech.net.
The decision making and business savvy of Rick Smith have been acquired through many years of studying as well as working with other technology providing companies. And this is also the reason why many people inside Securus were happy when they learned of the prospect of Rick Smith becoming their CEO. It is because they know that with Rick Smith’s credentials and experience, Rick is the right man for the job.
Rick Smith graduated with an associate’s degree in the Rochester Institute of Technology. He also went on to receive a bachelor’s degree from the State University of New York in the major if engineering. Desiring more mastery in the engineering profession, Rick also went on to get a master’s degree from the same university. After that, Rick had several high leadership roles in technology companies such as the Global North America Inc, Midwest Telephone Operations, Frontier Information Technologies, and the Eschelon Telecom Inc. Check this article at Bloomberg.com to know more about Rick Smith.
When it comes to communication providers, it is essential to have a good connection and sound quality, as it can be very noisy in prison. Rick Smith Securus has invested in better communication devices and additional options for inmates to contact their families and friends. This focus in improving their services has definitely given the company enough reputation to turn them one of the preferred providers in the market. That, and their dedication to using new technology continually, have built the name of Securus Technologies.