Perhaps more than any other industry, prison contractors in the United States have been heavily vilified by leftist organizations that deem them to be an inappropriate addition to the United States criminal justice system. To be fair, in some of cases, the critics have a valid point. There are built-in perverse incentives where companies are making their money primarily off increased incarceration levels and stringent laws of a society.
But many of the prison system’s contractors have absolutely no dog in any political fight. Many people underestimate the extreme challenges that prison contractors face on a day-to-day basis, just in order to carry out their business. For example, Securus Technologies, one of the nation’s largest providers of inmate communication services, has a dual customer base, with often diametrically conflicting interests, that can make their job extremely difficult.
On the one end, Securus must keep phone rates low, so that inmates are happy and continue to use the system with regularity. On the other hand, it also must take into account the concerns of corrections officers, who the inmates often view as the enemy. Securus manages to do this through keeping rates extremely low, using VoIP-based communications technology and other proprietary systems that the company itself has developed.
On the other hand, it also deploys an industry-leading security suite, allowing corrections officers total control over the communication systems and what goes on over them. By implementing state-of-the-art artificial intelligence solutions, including military-grade voice recognition that can instantly identify any banned party or any flagged individual that is known to be a security threat to the institution, Securus enables corrections officers to focus on only the most pressing cases, dramatically increasing efficiency and maintaining an extremely high level of institutional security.
These are just some of the ways in which Securus is delivering big value to all of its customers, no matter their position within the U.S. carceral system.